{"id":3979,"date":"2026-11-13T15:00:38","date_gmt":"2026-11-13T12:00:38","guid":{"rendered":"https:\/\/akaunting.com\/hc\/docs\/appointments\/questions\/"},"modified":"2026-11-13T15:01:47","modified_gmt":"2026-11-13T12:01:47","slug":"questions","status":"publish","type":"docs","link":"https:\/\/akaunting.com\/hc\/docs\/appointments\/questions\/","title":{"rendered":"Questions"},"content":{"rendered":"\n

Ask your customers what you need to know before the appointment: what they’d like to talk about, how they heard of you, their website. Questions are asked in the booking window, and the answers are kept with the booking.<\/p>\n\n\n\n

Creating a Question<\/h2>\n\n\n\n
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  1. Go to Appointments<\/strong> on the navigation menu and select Questions<\/strong>.<\/li>\n\n\n\n
  2. Click New Question<\/strong>.<\/li>\n\n\n\n
  3. Write the Question<\/strong>.<\/li>\n\n\n\n
  4. Select the Question Type<\/strong>:<\/li>\n<\/ol>\n\n\n\n
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    • Text:<\/strong> the customer writes the answer.<\/li>\n\n\n\n
    • Dropdown:<\/strong> the customer picks an answer. Under Available Answers<\/strong>, write each answer, and click Add an Answer<\/strong> for each further one.<\/li>\n<\/ul>\n\n\n\n
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      1. Set Required Answer<\/strong> to Yes<\/strong> if a booking can’t be made without an answer.<\/li>\n\n\n\n
      2. Click Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        Asking a Question<\/h2>\n\n\n\n

        A question is asked for the appointments that include it:<\/p>\n\n\n\n

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        • On an appointment:<\/strong> open the appointment with Edit<\/strong> and select the question under Questions<\/strong>.<\/li>\n\n\n\n
        • On every new appointment:<\/strong> go to Settings > Appointments<\/strong> and select it under Questions<\/strong>. New appointments start with it; you can still remove it from any of them.<\/li>\n<\/ul>\n\n\n\n

          The questions appear in the booking window in the order they are selected.<\/p>\n\n\n\n

          \"\"<\/figure>\n\n\n\n

          Answers<\/h2>\n\n\n\n

          The answers show on the booking’s page, under the booker’s email and phone, and on the employee’s page of the booking. They are kept as they were given: editing or deleting the question later doesn’t change the answers of past bookings.<\/p>\n\n\n\n

          Managing Questions<\/h2>\n\n\n\n
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          • Edit:<\/strong> point at the question’s row and click the pencil (Edit<\/strong>).<\/li>\n\n\n\n
          • Disable:<\/strong> select questions in the list and click Disable<\/strong>. A disabled question is no longer asked; Enable<\/strong> brings it back.<\/li>\n\n\n\n
          • Delete:<\/strong> point at the row and click the bin (Delete<\/strong>).<\/li>\n<\/ul>\n\n\n\n

            Note:<\/strong> A question that an appointment asks can’t be deleted. Remove it from the appointment first, or disable it.<\/p>\n\n\n\n