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helpdesk

Michael S Ortega    ( User )

Commented 1 year ago

hello, i am IT Service provider and would like to know if there is any future plans to develop a help desk app. looking to have a Customer portal for them to see invoices, quotes, create tickets, knowledge base and so. thanks

Marcel (desplega)    ( User )

Commented 4 months ago

Hi Michael.
It took a while but the Helpdesk App was released today:
https://akaunting.com/apps/helpdesk

Regards.

Scott Carson    ( User )

Commented 4 months ago

Marcel, your app looks great! Big question: Does it have a web hook or similar that will allow it to accept tickets that come from an email? For example, my customer sends an email to support (at) helpdesk.com requesting a discount applied to their invoice. I need the app to watch that email address and to automatically create a ticket using the subject/body/attachments of the email. Thanks for your hard work.

Marcel (desplega)    ( User )

Commented 4 months ago

Hi Scott. Currently this feature is not available but it is planned to be added very soon. Please check for new updates.

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