Access denied

I have been denied access to the software. I was preparing an invoice. clicked on refresh and was completely denied access. Please help. It month end and I have invoices to send out. Thanks
Caroline

Hi Caroline,

Access deny issues can be related to security firewalls. You can access the system after a couple of hours of ban.

Hi Melda,
Its month end and I have invoices to send out for a client. How many hours is a couple of hours?

It will be a maximum of 3 hours, if the issue still continues I will be checking for you.

Regards,

Hi Melda,
It's been 3 hours since my ban and access is still denied. Please give me access to the system. I have deliverables to meet. Thank you
Caroline

Melda please help me

As I checked you are using the Akaunting self-hosted. Therefore the first solution is that you should you to your database and then you should delete your IPs inside the following path

{YOUR_DB_PREFIX}_firewall_ips
{YOUR_DB_PREFIX}_firewall_logs

The second solution is that you can disable the firewall inside the ".env" file by making the following like that 'FIREWALL_ENABLED=false'

Thank you very much Melda. May God bless you. Your solution worked. I am feeling happy now.

You are welcome, Caroline. Feel free to ask your questions anytime to me.

In the meantime, I will be sending you an email shortly. I will be happy if you could check it.

Regards,

Hi there, I am also struggling to create invoices, when I click add new nothing appears?