Evaluating. Bank transactions not being created

We're currently exploring Akaunting on-prem and cloud for our businesses.

We've ran into an issue with the cloud version's Bank Feeds where our transactions don't show -- we're able to connect with Plaid and specify a date for import. It says we'll get an e-mail when its completed and never do. No transactions are created and the connection gets deleted the next day due to inactivity.

The OFX app isn't available as a monthly subscription on the on-prem side and the cloud side seems to only allow a yearly subscription (despite the on-prem saying "Monthly option is available only on Cloud."). We don't want to pay a yearly license for an evaluation.

Any guidance would be appreciated.

Same here on multiple bank connections