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Issue with creating an invoice and it disappearing

David Weekes   ( User )

Commented 2 years ago

Hello!

I am currently having an issue where I created some invoices for a client, but when I hit "Save" the save button refreshed and I got in yellow a message along the lines of, "Oops! We cannot find the invoice you were looking for".

Then when I went to find the invoice I created I could not find it in the list. I searched for the invoice number and could not find it. I sorted the list by invoice date descending and it was not there. I reduced the invoice list down to the customer I made it for and the invoice still wasn't there. Even when I do a straight API call using Postman the invoice does not appear in the results list.

I thought I could then just re-create the invoice, but when I went to create the invoice again I get the error "The document number has already been taken."

Any ideas?

Cheers,
Dave

David Weekes   ( User )

Commented 2 years ago

After a time, they have appeared back again and I can do what I need to do with them.

I wrote the original post about 3 hours after I created the invoices.

And then about 40 minutes ago I could see the invoices within the list, but when I clicked on them the screen redirected to the invoice URL but then was redirected immediately back to the list with the yellow message "Oops! We cannot find the invoice you were looking for."

I just tried now and I can get into the invoice and finish them off.

Hope this helps,
Dave

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