Forum

One of the accounts dissapeared

Posted in CategoryGeneral
  • Sergey Prokhorov    ( User ) 1 month ago
    I have one problem, that
    I see 2 companies in Dashboard,
    But when I enter one of the accounts I see only one company account?
    Where is the second one?
  • Sergey Prokhorov    ( User ) 1 month ago
    There is no difference which one I enter, it opens only 1 account
  • Melda Karaoğlu    ( Admin ) 1 month ago
    Hello Sergey,

    Correct me if I understand you wrongly, you are trying to see 2 different Companies' Dashboards at the same time, right? Can you please clarify your case so that I can help you?

  • Sergey Prokhorov    ( User ) 1 month ago
    No,
    When I just login to accounting, i redirected to Your account dashboard where I have 2 companies for example A an B.
    And no matter which I choose I redirected A company. And as Iam redirected directly to company A in the top left panel I cant choose company B, it is absent, but in the Your account dashboard I have company A and company B
  • Sergey Prokhorov    ( User ) 1 month ago
    Yesterday evening I saw the second account appeared and now disappeared ones again, what does it depend on?
  • Sergey Prokhorov    ( User ) 1 month ago
    second account= second company from the list
  • Melda Karaoğlu    ( Admin ) 1 month ago
    Hello Sergey,

    We could not reproduce the issue that you had however, are you using the Akaunting self-hosted or on Cloud? Also, what is the version of your Akaunting?
  • Sergey Prokhorov    ( User ) 1 month ago
    Its on the Cloud last one 2.1.16-1
  • Sergey Prokhorov    ( User ) 1 month ago
    I can give you my account credentials for checking, but how is better to do that?
  • Sergey Prokhorov    ( User ) 1 month ago
    I have found the problem, it`s my fault, I have had 2 companies and 2 users. For user 1 I have 2 companies attached and for the second user, I have only 1 company attached for managing, Sorry for the inconvenience. Problem solved

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