Send Receipt does not work

Hello, I clicked 'send receipt' after creating a payment for an invoice. There's a prompt saying 'transaction email has been sent', but my client said they cannot receive it. I also ticked send a copy to myself but I also cannot receive it. Does anyone have experience the same problem? It was working a few days ago (26 Apr). Thanks.

Hello,

The issue has been resolved. Can you please confirm on your end?

Best regards

Hi Denis

I just tried again and can confirm this is working now. Thanks so much!

Kind regards
Zoe

After pressing "send receipt," if your customer or you are unable to receive the email receipt, check your spam or trash folder and mark the email as "not spam" if it is present. Check to make sure the email address is valid and not blacklisted. If you need help, get in touch with the billing software support group. Send the receipt manually or give a hard copy if the problem continues.