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Transfer deleting issue

Yuriy Rakovtsi   ( User )

Commented 4 years ago

Given: The cloud version 2.0.1 https://app.akaunting.com/
When: I deleted one Transfer (this was created on the previous cloud version 1)
Then: Everything got lost:
- the the accounts balance
- all the Payments > Bill statuses got the "Received" status even the "paid" turned into "Received"
- all the Sales > Invoices got the "Sent" status even the "Paid" ones
- all the the Transactions - lost
Case 2
When: I go to the Banking > Transactions
Then: I got the 500 internal issue error and a massage "We will work on fixing that right away."

The dashboard obviously showing incorrect numbers.

Denis Dulici   ( Admin )

Commented 4 years ago

Hello Yuriy,

There was an issue with deleting transfers and we've fixed it. Your data has also been restored.

Sorry for this inconvenience.

Regards

Yuriy Rakovtsi   ( User )

Commented 4 years ago

Hi Denis,

I see that something has changed but. I still have big troubles with the date.
1. the account balances is incorrect, way incorrect
2. The Purchase > Bills statuses - all of them is received only.
3. The Dasboard data (Profit, Expences, Income) all of them are wrong
Please take a look at that, cause I Can't see the real situation numbers of my company right now. If you need more info please contact me. (LinkedIn probably)

Yuriy Rakovtsi   ( User )

Commented 4 years ago

Additionally
Sorry, all invoices still have "Sent" statuses although some of them had "Paid" statuses.

Denis Dulici   ( Admin )

Commented 4 years ago

Hello Yuriy,

Can you please try now again?

Regards

Carlo Charles   ( User )

Commented 4 years ago

Hi Denis,
Thank yo for your support on this. I deleted a transfer yesterday and everything went bad. I received a 500 server error. Payments (Purchases) are all gone, everything there vanished. All transaction are gone under Banking. Still under Banking, my Cash account is now shown zero balance. lastly, on the Dashboard, everything disappeared.

Kind regards,

Yuriy Rakovtsi   ( User )

Commented 4 years ago

Thank you Denis it seems to be fine.

Denis Dulici   ( Admin )

Commented 4 years ago

Hello guys,

Thanks Yuriy for your confirmation.

Carlo, there are a couple of guys like you affected by the transfer delete bug and we're working hard to recover your data. Just give us about 1-2 days, please.

Thanks for your understanding.

Regards

Denis Dulici   ( Admin )

Commented 4 years ago

Hello guys,

This issue has been fixed, can you please confirm on your side?

Regards

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