Unable to reset password.

Hi,

I tried resetting the password from login screen using Reset Password button. It throws error: We can't find a user with that e-mail address.

Whereas the email addresses used for resetting the password exist in users (for admin user account) and customer section (for customer email accounts.).

What could be the error? and how to resolve it?

Any help in this regard would be highly appreciated.

Thanks!

Hello,

Where is this happening exactly? Your own host or our cloud? Any screenshot?

Regards

our own hosted environment.

Yuvraj Kumar, Did you get answer to this problem?

same error

no I didn't get answer I install new application