Forum

Unable to reset password.

Posted in CategoryGeneral
  • Yuvraj Kumar    ( User ) 2 weeks ago
    Hi,

    I tried resetting the password from login screen using Reset Password button. It throws error: We can't find a user with that e-mail address.

    Whereas the email addresses used for resetting the password exist in users (for admin user account) and customer section (for customer email accounts.).

    What could be the error? and how to resolve it?

    Any help in this regard would be highly appreciated.

    Thanks!
  • Denis Duliçi    ( Admin ) 1 week ago
    Hello,

    Where is this happening exactly? Your own host or our cloud? Any screenshot?

    Regards
  • Yuvraj Kumar    ( User ) 1 week ago
    our own hosted environment.

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