Installation hangs on Step 2 (database)

Hi There!

I have checked and all requirements here are met: https://akaunting.com/docs/requirements
The only possibility of problems here is that although Mbstring is enabled, the default setting within it is "mbstring.encoding_translation Off"

I have created a database and user in cPanel

I am installing in a subdomain that loads correctly.

When I get to Step 2, fill the fields, and click "Next" button, the button text changes to animated dots, apparently indicating that it's working.

But nothing ever happens. I left it an hour. I checked in cPanel and the database size is still zero.

How do I find out what is broken?

Thanks

LH

Same issue here.

I have the exact same issue

I have gotten it working for both MySQL & PostgreSQL.
Both had different problems, but here is how I solved each one.

1. Mysql : the collation MUST be utf8mb4_unicode_ci (at least that's what worked for me). In CPanel the default collation is something else, so you have to change it.

2. Postgresql : this one is tricky... You need to try to enter your details at least once in the installation screen. Then you have to log into the server (I use ssh) and edit the generated ".env" file in the root web directory. You need to change the DB_CONNECTION from "mysql" to "pgsql" and then it worked for me.

Thank you Konrad for your reply, sadly i'm already using that collation and it still doesn't work, i double checked when i read your reply.

It's been 3 days. One would hope an official response from Akaunting comes soon

same here...it stuck at step 2. no error. Upon examination of the mysql database. Quite a lot of tables are created. May be incomplete.

Yes, I have tried it several times, and now the database is populated (something over 6 MB) but the next button never changes to make it possible to move forward. If I knew the relative URL of the next step I'd just try it, but none of the obvious suspects work. Anyone know the next step (3) URL?

Managed to install. After the server admin updated the PHP to 7.3.23 to my domain. Don't waste time changing with your PHP version with the Multi-PHP function from the Cpanel.

I've tried several times, including trying to install the brand new version and no success at all. I'm using PHP Version 7.4.14. I'm going to try different versions, but the requirements do state version 7.3 or higher.