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Quickbooks app update fails -- deleted yet cannot re-install

Brett IMAGEOZ    ( User )

Commented 1 month ago

Installed: Akaunting is version 2.1.26. When attempting to update - "QuickBooks" app (other app updates worked fine). (Stalls at 40%) with this error: " ZipArchive::extractTo(): Invalid or uninitialized Zip object ".

Deleted Quickbook app from ftp "modules" -- now cannot re-install from Akaunting (app marketplace indicates Quickbooks is "installed"). Restored backup copy of Quickbooks -- same failure...

I cannot lodge a Support ticket w/o the app actually being installed -- its not in the API area drop-down list for Support.

Welcome any ideas? Thanks in advance!

Melda Karaoğlu    ( Admin )

Commented 1 month ago

Hello,

We've changed the strategy of migration apps (QuickBooks, Xero, etc) so they're now available only for our Cloud service, which is also free.

Best regards

Brett IMAGEOZ    ( User )

Commented 1 month ago

I appreciate your prompt response.

Annoying that I've spent a few hours trying to fix this glitch.

I'd advocate putting a *Note* on the apps where you've changed implementation strategy. It's helpful to know about changes to apps we use and rely on -- especially BEFORE we waste time trying to make them work (as we were accustomed).

All the best!

Brett IMAGEOZ    ( User )

Commented 1 month ago

Hello again. Further to my earlier email -- I set-up a company on your cloud service. Added the Quickbooks app -- it indicates "installed" on the apps marketplace page and under "My Apps". However, Quickbooks does not appear in "Settings". I've logged out and back in -- same failure.
This app functioning really is important to us for company file migrations.
Any ideas on how we may get its functionality restored? Thanks!

Denis Duliçi    ( Admin )

Commented 1 month ago

Hello Brett,

I just tried myself and was able to see it under the Settings page:

https://prnt.sc/1ww0lhp

Let us know if your issue continues.

Best regards

Brett IMAGEOZ    ( User )

Commented 1 month ago

Thanks Denis --

Confirming that yes, some time after installing the Quickbooks app, it is now visible in Settings. I'll put it back in use.

Rather inconvenient to now have to import into Cloud -- then immediately export out to our on site server for security/domicile/privacy considerations. Strongly encourage you to reconsider the "to Cloud only QBOL imports" (sounds like something Intuit would do...)

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