Premuim support!

Well as simple as it sounds in the subject line.

An premium support option would be great!

Maybe "pay per case support" and/or "subscription based support" option so you quickly can get issues solved... Waiting for days for an "maybe answer" which may or may not be correct and may or may not solve your issies for a mission critial application like ERP/account based systems is not really a good feasible option. 

I'm pretty certain that many would be happy for a premium option, including myself, were you are guaranteed quick response times to your critical issue within a few hours and professional service/support. 

Few hours? How much would you pay per case or monthly subscription?

Hi Marco. 

Thanks for your response

Hard to say how you guys would set up the price range for pay per case vs. subs. But in the range of maybe 25 -75 USD would be fair for both parties? 

Maybe "Pay per case" and then you offer 2 plans with different response time one "Standard Plan" and one "Premium Plan" with very fast response time?  

Let say for example:

Pay per case: 25-35 USD (Response within/after 24 hours time?) 

Standard support plan: 40-50 USD per month (response within 12 hours? Perk of being on sub=faster time than "Pay per case")

Premium support plan: 60-85 USD per month?  (Fast response within 2-4 hours?)

Maybe even have an additional option/package and/or packages for developers that host customers accounting systems for their customers?

150-300 USD per month for that and includes support of XYZ clients in that package? 

Obviously hard for me, as it is you guys that have to decide it and what you want for that good customer service. But I guess something like that would be fair enough for everyone? 

But i would be very glad to pay for it because it would save time and money in the long run and it's a great insurance/safety if everything goes south for some reason.. so you can focus on your business instead of digging deep in the system to find the technical issue to correct it and then after that get back up running what makes you money.. 

Actually right now I have some serious issues and have emailed on your support email etc. because the info is very sensitive and would gladly pay for it. I just want it to work flawlessly! :-)  ERP/accounting systems are such a mission critical application for any business and simply just must work 24/7/353 without any hiccups. 

Anyways having this would be a great customer service and much appreciated! 

Maybe also you get an discount of XZY% if you pay per year support subscription, instead of per montly subscription? 

That would also be an additional option maybe too, to make it even more attractive?  

I was able to find the following support plans in FOSS ecommerce world:

https://addons.prestashop.com/en/support/16298-prestashop-support-plan.html

https://aimeos.com/support

BTW, I'm not part of the team, just a community member.

Right.

Thanks for the link. 

So it seems their support plan (PrestaShop), range from 249€ excl. Tax to 1 399€ excl. Tax per year. Depending on you choose their standard plan or yearly support plan. 

BTW, I'm not part of the team, just a community member.
Aight, thanks for the notice. You did seem like one of the team though.. ;-) 

Anyways, I guess I wasn't that far off in my pricing suggestion then. But heck any premium support is better than nothing when the ship is sinking..

I think most people would like to have it because it adds value to the product in many ways. 

Kind regards
PowerQuest

Hello,

Thanks guys for your contribution, really appreciated.

Dedicated support costs a lot. The main problem is the balance between price and response time. The lowest package from your messages:

PrestaShop: €249 - 48 hours

Aimeos: €219 - 24 hours

PowerQuest: $50 - 12 hours

I don't think our users are ready to pay for such prices atm.

Regards

I have no problem paying for that, Denis.

The important thing is that it exist for Akaunting too so you can get help when you REALLY need it which is extremely imperative.  

Forum community support can only get you so far and is never enough, meanwhile while waiting for a forum answer; your business is bleeding real blood. (which of course is never acceptable). 

Quote:

I" don't think our users are ready to pay for such prices atm."

How about you make a vote query for it here and ask your users? 

You might get surprised.

A survey is more than possible, but we must first create the monthly pricing then ask how much would they pay. Example:

$99 > 48 hours response time

$199 > 24 hours response time

$299 > 12 hours response time

$399 > 6 hours response time

Which one you would pay for?