Search, Filter, and Update Ticket Status

Search, Filter, and Update ticket status created in Helpdesk.

Note: To use the Helpdesk features, you need to Install or Purchase the Helpdesk App.

Search or Filter Tickets:

• From your Akaunting Dashboard, Click Helpdesk on the Navigation Menu Panel

• You’re redirected to a list of tickets clients or the User created.
• Enter a search term in the search bar to search for tickets.
• You can also search for tickets by using the Filter option. Tickets can be filtered by Category or Status.

Update Ticket Status

When a Client has created a ticket, you can update its status.

• From the Tickets list page, Click a ticket.
• On the Ticket details page, click Open.

Note: You can’t directly update a ticket’s status from Open to Solved. You first need to update it to Pending.

• Updating a ticket status as Pending allows you to select other Statuses.

Any changes made to a ticket are reflected on the Client Portal, keeping the client updated on the ticket’s progress.