Importing Tickets in Helpdesk

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Importing tickets in Helpdesk is easy and can be done by uploading an XLS or XLSX. file

Note: To use the Helpdesk features, you need to Install or Purchase the Helpdesk App.

Importing Tickets in Helpdesk:

From your Akaunting Dashboard, Click Helpdesk on the Navigation Menu Panel

Creating tickets in Helpdesk

On the Tickets page, click the ellipses menu icon at the top left corner.
Select Import from the ellipses dropdown options.

select import new ticket

On the Import Tickets page, Download the sample file.

download a sample of the import ticket file

Enter the necessary field on the Sample File

Enter the necessary field on the Sample File

Category name: This must be the same as the ticket categories you have added to the helpdesk app.
Subject: Write a subject for the ticket
Message: Write an explanation for the ticket.
Save the file as XLS or XLSX.
Upload your file to Akaunting.
Click Import and wait for a few seconds. This may vary depending on the size of the data.

You’ll receive a sidebar notification, and once the upload is completed, a confirmation will be sent to your email.

Learn more about Importing or Exporting on Akaunting

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