Replying To Tickets in Helpdesk

Replying to tickets in Helpdesk is simple and easy to use. You can leave comments and replies on tickets created by clients.

Note: To use the Helpdesk features, you need to Install or Purchase the Helpdesk App.

Replying To Tickets in Helpdesk

• Akaunting User
• Client/Customer

Akaunting User

• From your Akaunting Dashboard, Click Helpdesk on the Navigation Menu Panel

• View the list of Tickets.

• Click a Ticket to View the details page.
• Click New Reply. A message box pops up.

• Type in the message box and click Confirm to save the reply.

If you tick the Internal Note checkbox, the message will be available only to invited users/team members and not on the Client Portal.

• After clicking Confirm, your new reply will be listed in the Replies section of the ticket details page.

Note: Replies with a padlock indicate that they are internal and cannot be seen by the client on the client portal.

Whenever you want to add a reply, click “New Reply.“

Client/Customer

• From your Client Portal Dashboard, Click Helpdesk on the Navigation Menu Panel
• On the Tickets list page, Select a Ticket

• Click New Reply on the ticket details page

• A message box pops up. Type in the message box and click Confirm to save the reply.

• After clicking Confirm, your new reply will be listed in the Replies section of the ticket details page.