Closing A Ticket in Helpdesk

After resolving customer issues, the next step would be closing tickets.

Note: To use the Helpdesk features, you need to Install or Purchase the Helpdesk App.

Closing a ticket in Helpdesk

• From your Akaunting Dashboard, Click Helpdesk on the Navigation Menu Panel

• View the list of Tickets.

Note: You can only close tickets when the status is in the Solved stage.

• Click a Ticket to View the details page.
• Select Solved at the top Page.

Note: You can’t directly update a ticket’s status from Open to Solved. You first need to update it to Pending, then Solved.

• When the Status is Solved, click it and select Closed from the dropdown menu options.

• The ticket status is updated to Closed.

• The Client also sees an updated Ticket Status in the Client Portal.